Virelonas™ | Operated by Shenzhen Jingyu Technology Co., Ltd. | Legal Representative: Zhu Saiyu
Business Address: Room 524, Weiteng Technology Building, No. 91 Jingnan Road, Luogang Community, Buji Subdistrict, Longgang District, Shenzhen, China | Support Email: service@virelonas.com
Return Requests
Virelonas™ provides a 30-day return period for eligible products.
Return requests must generally be submitted within 30 calendar days from the date the order is confirmed as delivered.
Virelonas™ accepts eligible return requests subject to the condition of the item and the circumstances of the request.
To begin a return inquiry, customers should contact:
Please provide the order reference, the item concerned, and the reason for the request.
Return requests submitted after the 30-day return period may not be eligible for return unless otherwise required by applicable law or approved based on the specific circumstances of the order.
Return Condition
Unless an item was received damaged, incorrect, or otherwise affected by a confirmed order issue, returned products should generally remain:
- unused;
- reasonably clean;
- complete with included parts or accessories;
- in a condition suitable for return review.
Items showing significant use, alteration, damage caused after delivery, or missing components may not qualify for the same return treatment.
Incorrect or Damaged Items
If an order arrives incorrect or visibly damaged, contact us promptly and provide clear supporting information so the matter can be reviewed.
Where possible, customers should report such issues within the 30-day return period.
Refund Review
Where a return or refund is approved, the request is processed according to the applicable order circumstances and store procedures.
Customers should contact support before returning an item so appropriate instructions can be provided.