Virelonas™ — Returns Made Clear
We want customers to have a straightforward process when an eligible office product needs to be returned.
🔄 Return Eligibility
A return request may be submitted within 30 calendar days after confirmed delivery. To qualify, the item should generally be:
- Unused and in resalable condition
- Free from stains, scratches, alterations, or misuse
- Returned with included accessories, manuals, and components
- Placed in its original product packaging when reasonably possible
- Supported by valid order information
📩 Requesting Authorization
Before sending an item, email service@virelonas.com with the order reference number and reason for the return. Photographs may be requested to verify condition or identify a product issue.
Do not mail products without receiving return instructions. The correct destination may differ depending on the item and fulfillment location.
🚫 Items That May Not Qualify
Returns may be declined for products that show significant use, accidental damage, unauthorized modification, missing components, or improper care. Personalized items, clearance items identified as final sale, and products restricted for hygiene or safety reasons may also be excluded where clearly disclosed before purchase.
📦 Return Shipping
Unless the item was confirmed to be incorrect, defective, or damaged on arrival, return shipping responsibility may belong to the customer. We recommend using a trackable carrier and keeping the shipping receipt until the review is complete.
🔍 Inspection
Returned items are inspected after arrival. If the product does not meet the stated conditions, the request may be reduced, declined, or returned to the sender. Approved outcomes are communicated by email.